DocuSign is helping organizations attach and automate how they agree. Our flagship product, eSignature, is the sector’s #1 option to signal electronically on almost any instrument, from just about any place, at any time. These days, greater than one million consumers and one thousand million customers in over 180 nations use DocuSign to boost up the method of doing trade and simplify other people’s lives.
What you’ll do:
The Buyer Good fortune Engineer is the main technical touch for accounts that experience Undertaking Premier Beef up and are entitled to a chosen enhance engineer who’s a professional of their use instances, implementation, and set up. The CSE maintains all sides of the technical courting from troubleshooting imaginable problems, submitting and advocating for improvements, partnering with engineering and gross sales, making ready for brand new releases and rollouts and differently taking part within the general account control enhance of the client. The CSE will arrange all in their buyer’s instances, making sure that correct assets are leveraged, tracking time to solution, advocating worm fixes, managing delicate and trade essential problems impacting both the client’s trade or impacting DocuSign’s courting with the client, and on the whole doing the whole lot imaginable to convey a rapid solution to the problem.
The CSE will personal the main technical courting with our Undertaking Top class Beef up consumers. Inside this courting they are going to prepare conferences, dealer and arbitrate conferences between the client and DocuSign, and in all suitable tactics constitute their buyer’s technical must DocuSign, and DocuSign’s choices to their buyer.
This place is a person contributor position reporting to the Director, Beef up Supply.
Duty:
- Arrange and domesticate the technical courting and conversation with Undertaking Top class accounts
- Pressure solution of complicated manufacturing problems, together with escalation, device trying out, technique classes and distribution of data all through the corporate
- Gain and handle wisdom of current methods and new methods with a view to supply correct help and coaching to consumers and CSR Group
- Act as a relied on technical consultant for DocuSign merchandise and complicated DocuSign options, akin to our APIs, DocuSign Attach, Powerforms, Templates, and Embedding Signing
- Interface with inner teams for downside solution and factor escalation
- Act because the liaison and buyer recommend inside of DocuSign
- Be certain that constant supply of all Undertaking Top class Beef up program elements
- Take part in particular initiatives, as required, below common supervision that complements the standard or potency of the CSE Group and enhance carrier (e.g., tracking general queue statues)
- Give a contribution to Gross sales’ skill to promote Undertaking Top class Beef up in addition to determine upsell alternatives and new use instances
- Suggest and evangelize the Undertaking Top class Beef up program
- Shuttle as essential (10-20%)
Activity Designation:
Faraway:Worker isn’t required to be in or close to an place of business frequentlyand works from a chosen far flung paintings location for almost all of thetime.
Positions at DocuSign are assigned a task designation of both In Workplace, Hybrid or Faraway and are explicit to the position/process. Most popular process designations aren’t assured when converting positions inside of DocuSign. DocuSign reserves the appropriate to modify a place’s process designation relying on trade wishes and as authorized by means of native legislation.
What you convey:
Fundamental:
- 5+ years of enjoy in technical buyer enhance
- Bachelor’s level or upper in a related box
Most popular:
- 1+ yr as a senior workforce member or as a internet developer
- Wisdom of DocuSign product
- Figuring out of desktop OS together with however no longer restricted to MS and Apple OS
- Revel in the use of Salesforce.com
- Wisdom of internet products and services, C#, PHP, Java or Ruby
- Figuring out of HTML, JavaScript, CSS, XML, REST and SOAP API
- Revel in with Internet Building
- Familiarity with Cellular Packages
- Figuring out of Device as a Provider
- Skill to spot and put up product enhancement requests
- Skill to navigate and troubleshoot in ticketing methods, worm submission and different enhance methods
- Pastime for trade, generation and consumers
- Robust presentation abilities
- Robust account control, cross-group collaboration, and negotiation abilities
- Fast to expand rapport and credibility
