Faraway Intermediate / Sr. Give a boost to Engineer (US Federal) at GitLab

The GitLab DevSecOps platform empowers 100,000+ organizations to ship instrument quicker and extra successfully. We’re one of the most global’s biggest all-remote firms with 2,000+ staff individuals and values that foster a tradition the place other folks include the realization that everybody can give a contribution. Be told extra about Existence at GitLab.

An Review of This Position:

Calls for US citizenship

In a single day position (second and third shifts aligned with the Pacific Usual Time Zone )

Give a boost to Engineering at GitLab isn’t only a identify – you’re going to be embedded throughout the Engineering division and can in point of fact function in an atmosphere the place Give a boost to and Engineering meet. You’ll have interaction with consumers day by day as they come across the tricky edge instances of operating GitLab in advanced environments. Within the house of an afternoon, you could be doing in the back of the scenes paintings of a Linux administrator troubleshooting efficiency issues through the usage of strace on a selected procedure, interacting with the Product staff to be sure that steps in a computer virus file are reproducible, or interacting with the Engineering staff itself through diving deep into our codebase and striking in combination a merge request to in truth repair a buyer factor.

That’s now not all although – you’d similarly be invited to give a contribution to the supply code, strengthen our documentation, and assist construct out extra environment friendly toughen processes in our factor tracker. We wish to are living in a global the place everybody can give a contribution, and as a member of the toughen staff, there are not any obstacles to the usage of your talents to strengthen the enjoy of our customers and consumers.

What you’ll do:

• Collaborate with Public Sector organizations and United States Executive companies with a view to toughen, care for, and unravel problems of their GitLab environments by the use of Zendesk tickets, merge requests, e mail and video conferencing
• Collaborate with our Product, Construction, Infrastructure, Buyer Good fortune and Gross sales Groups to construct new options and connect insects, outline and form the product targets, roadmap, priorities, and technique
• Create and replace documentation in accordance with buyer interactions
• Collaborate with Give a boost to staff individuals (thru Pairing Classes) and different GitLab staff individuals (as an example: as a Give a boost to Strong Counterpart)
• Take part in common rotations for weekday and weekend on-call protection offering emergency toughen to our Self-managed consumers
• Take part in our hiring processes through reviewing packages and checks, and through taking part in interviews.

What you’ll carry:

• Revel in in and fervour for managing buyer going through instances during all the toughen lifecycle from preliminary buyer inquiry to triage and replica, writing computer virus reviews for hand off to the improvement staff, and case solution
• Very good Linux programs management wisdom (LFCE or RHCE identical wisdom)
• Skill to make use of scripting languages (ideally Ruby or Bash), and MVC frameworks (ideally Ruby on Rails)
• Revel in with Git and CI/CD
• Experience in writing toughen content material
• Skill to keep in touch advanced technical subjects to consumers and coworkers of various technical ability stage
• Familiarity with DevOps methodologies and applied sciences like Openshift and Kubernetes
• Working out and/or enjoy with commonplace knowledge safety and compliance ideas and controls (i.e. DISA STIG, SELinux, and so forth)

In regards to the staff:

America Federal Give a boost to staff works thru the United States Federal Give a boost to portal to collaborate with Public Sector organizations and United States Executive companies with a view to toughen, care for, and unravel problems of their GitLab environments, however in addition they dig into the code and logs to determine why one thing isn’t operating as anticipated.

There are a variety of demanding situations which are distinctive in the case of supporting the buyer environments that an engineer would possibly come across within the Federal house. A few of the ones demanding situations would possibly come with extremely sanitized and redacted troubleshooting knowledge, incapability to screenshare or supply screenshots, and so forth. Along with restrictive environments, one of the crucial consumers served through the Federal toughen staff make use of bleeding edge applied sciences and make use of strict compliance measures at the programs which will additional complicate troubleshooting efforts.