The Knowledgeable Consumer Supervisor owns the customer courting. Oversees and maintains a consultative courting with the customer, performing as the principle touch and spouse for all Acxiom services. Answerable for keeping up very good Jstomer communique in any respect ranges of the group. Works intently with the customer to ceaselessly evaluate account efficiency, figuring out and speaking alternatives for extra Acxiom fortify. As well as, they’re liable for growing the trade through figuring out and promoting further services and products throughout the Acxiom product portfolio.
RESPONSIBILITIES:
- Answerable for gross sales technique inside of account; expand and develop present Jstomer income/producing new trade thru value-based upselling.
- Answerable for assembly Jstomer expectancies and making sure the customer is saved absolutely up-to-the-minute with crucial process at the account.
- Achieves shrunk income goal and incremental expansion (goal inside of account).
- Answerable for account plan construction.
- Act as the important thing interface between the customer and all related Acxiom product groups.
- Escalation level for standing, problems, issues and comments to Jstomer/stakeholders and groups.
- Negotiate contracts on behalf of corporate.
- Answerable for managing inside of salesforce all information of gross sales, income, and different key account data.
- Lead client-facing and interior troubleshooting efforts.
- Paintings intently with supply crew managers serving to to fortify total trade technique, growing new trade alternatives, developing quarterly trade evaluate displays and different Jstomer wishes.
QUALIFICATIONS:
- Bachelor’s stage from a four-year faculty or college or an identical paintings revel in
- Calls for revel in promoting advertising and marketing generation answers comparable to CDPs, cloud platforms.
- Ready to research issues and strategize for higher answers.
- A professional of gross sales procedure from initiation to near.
- Ready to multitask, prioritize, and set up time successfully.
- Cast negotiation abilities and skill to construct sturdy interpersonal relationships with shoppers and control.
- Revel in in knowledge, virtual and/or advertising and marketing services and products business.
- Automobile gross sales or advertising and marketing revel in most well-liked.
- Most well-liked 7+ years of revel in in an account management function in gross sales, advertising and marketing or company atmosphere for Auto OEMs.
- Demonstrated skill to grasp the buyer’s trade and align Jstomer services and products to Jstomer priorities and hyperlink to Acxiom price proposition.
- Skilled with media target audience construction and size answers.
- Will have to be Accustomed to advertising and marketing generation, together with CDPs, Advertising Clouds and cloud platforms.
- Consultative/Persuasive abilities.
- Very good crew presentation abilities.
TRAVEL: As much as 35%
LOCATION: Detroit/Homebased. (Detroit or REMOTE)
Acxiom is an affirmative motion and equivalent alternative employer (AA/EOE/W/M/Vet/Disabled) and does no longer discriminate in recruiting, hiring, coaching, promotion or different employment of fellow workers or the awarding of subcontracts on account of an individual’s race, colour, intercourse, age, faith, nationwide starting place, safe veteran, army standing, bodily or psychological incapacity, sexual orientation, gender id or expression, genetics or different safe.
Acxiom is an affirmative motion and equivalent alternative employer (AA/EOE/W/M/Vet/Disabled) and does no longer discriminate in recruiting, hiring, coaching, promotion or different employment of fellow workers or the awarding of subcontracts on account of an individual’s race, colour, intercourse, age, faith, nationwide starting place, safe veteran, army standing, bodily or psychological incapacity, sexual orientation, gender id or expression, genetics or different safe standing.
