The Buyer Touch and Operations specialist can be dealing with basically inbound calls and off-phone paintings pieces associated with Car coverage Merchandise comparable to, however no longer restricted to, mechanical and electric breakdown restore contracts (often referred to via dealerships as “prolonged warranties”), automobile repairs contracts, RV section prolonged carrier contracts.
It is a earn a living from home place. Should be positioned in Florida
Paintings Time table is Monday via Friday from 11:00 am to eight:00 pm EST.
Key Tasks:
- The agent will have to discover ways to navigate a couple of programs, discover ways to adhere to departmental scripts and processes, adhere to high quality assurance metrics, moderate take care of time (AHT) and contact quantity metrics, correctly put across the contract main points/language to the buyer and relay declare main points and determinations to shoppers.
- The agent will have to additionally cope with inbound and outbound calls with shoppers and dealerships associated with processing and delays.
- The agent could also be chargeable for a number of off-phone pieces together with, however no longer restricted to, cancellation of contracts and transfers, running inbound and outbound emails and faxes, underwriting and inputting contracts, and dealing different tasks as assigned.
Elementary {Qualifications}:
- Highschool degree or GED
- 1 12 months of revel in in an place of work, name middle, or buyer touch atmosphere
- Should be bilingual in English and Spanish
Different Necessities:
- Very good written and verbal abilities to keep in touch with group contributors, control, shoppers, counselors, and different workers of group
- Robust customer support abilities
- Skill to paintings with common interruptions and beneath time limits
- Skill to paintings collaboratively with others to generate concepts or unravel issues
- Skill to give a qualified symbol
- Skill to ascertain classes of motion to make sure environment friendly final touch of labor
- Skill to assume creatively and make choices according to this knowledge, and to successfully keep in touch the comparable calls for movements to a wide target market
- Environment friendly with Microsoft Place of business Suite (phrase, excel, outlook)
- Skill to briefly adapt to switch, proactively acknowledge procedure development alternatives and be capable to paintings independently in addition to in a group atmosphere
Assurant is an international supplier of way of life and housing answers that lend a hand main manufacturers develop earnings, arrange chance and ship an excellent revel in for his or her shoppers. We offer protection to, attach, and toughen over 300 million customers international, serving to other folks get extra worth from their hooked up gadgets, cars, and houses. Assurant is a proud member of the Fortune 300, with many years of revel in within the industries we serve.
