We’re looking for a extremely an expert and customer-focused person to enroll in our staff as a Buyer Strengthen Specialist. As a Buyer Strengthen Specialist, you are going to be the go-to product skilled for our fleet control tool, offering complicated technical enhance and in-depth product wisdom to our consumers. You’ll play a vital position in making sure visitor pride, resolving complicated technical problems, and handing over remarkable enhance stories. This place calls for a deep working out of our fleet control tool, sturdy problem-solving talents, and the facility to keep up a correspondence technical ideas successfully.
What’s Fleetio?
Fleetio (pronounced “flee-tee-oh”) is a number one supplier of fleet control SaaS that is helping organizations of all sizes observe, analyze, automate, and organize their automobiles and gear. With a purpose-built, easy-to-use, and complete suite of gear and contours, Fleetio makes it smooth for fleet managers to optimize their operations, scale back prices, and strengthen protection and compliance.
We’ve change into a relied on spouse for hundreds of companies around the globe, from small startups to very large enterprises. With a focal point on innovation, visitor luck, and sustainable expansion, Fleetio is on a challenge to turn into fleet control.
What makes us particular, chances are you’ll ask? We’ve been remote-friendly since 2012 and feature been known as Birmingham Alabama’s Absolute best Puts to Paintings 5 years in a row. We now have over 200 workers far and wide the US, Canada, and Mexico, and feature over 5000 paying consumers in 70+ nations. It’s an exhilarating time at Fleetio as we’re rising 50+% yr on yr and feature simply closed our Sequence C spherical led through our improbable funding spouse, Elephant. We’re development the fleet control platform of the longer term – the only display screen for fleet managers to force their companies ahead.
What you’ll be doing
- Function the principle level of touch for complicated technical enhance and product-related inquiries from consumers the usage of Fleetio.
- Supply remarkable customer support thru more than a few channels, together with telephone, e-mail, and are living chat, whilst keeping up a top degree of professionalism and empathy.
- Display skilled wisdom of our fleet control tool, together with its options, functionalities, and integrations.
- Troubleshoot complicated technical problems making sure steered and efficient answer.
- Examine and analyze tool problems reported through consumers, participating with the product building staff to spot and put into effect answers.
- Broaden and deal with complete product documentation, together with FAQs, wisdom base articles, and troubleshooting guides, to empower consumers to self-serve.
- Behavior product coaching periods and webinars for purchasers, making sure they have got a deep working out of the tool’s functions and how you can leverage them successfully.
- Collaborate carefully with the product building and high quality assurance groups to relay visitor comments, recommend improvements, and make sure well timed malicious program answer.
- Keep up to date on trade developments and highest practices associated with fleet control tool, sharing insights and proposals with consumers to optimize their operations.
- Incessantly determine alternatives to strengthen the buyer enhance procedure, together with streamlining workflows, improving documentation, and imposing customer-focused projects.
This can be a place we believe very important to the corporate’s luck. Make sure you point out espresso on your quilt letter so we all know you in reality learn this.
What’s in it for you
- Be part of a fantastic staff of “A” gamers who cross above and past to make Fleetio a a success corporate. We’re a customer-centric staff with an ideal product, very good enhance, and numerous glad consumers.
- Paintings remotely (inside the US), or at our Birmingham, AL HQ. We attempt to advertise a powerful distant running tradition and feature carried out so because the starting.
Our staff
The Strengthen Staff at Fleetio is a bunch of knowledgable and hardworking people. Our possession and pursuit of excellence is felt through our consumers and our staff. We would like the most productive for our customers and our staff individuals and it presentations in the entirety that we do. Come lend your enjoy to assist us change into even higher.
