LeadIQ is a fast-growing Sequence B funded era corporate headquarted within the Bay House and Singapore, that gives cutting edge lead era and gross sales prospecting answers. Our state-of-the-art platform empowers gross sales groups to streamline their workflow, boost up lead era, and power income expansion. We paintings with a various vary of purchasers, from startups to mid-sized enterprises, serving to them succeed in their gross sales targets and power buyer luck.
Process Description
We’re in quest of a extremely motivated and skilled Buyer Luck Supervisor to sign up for our workforce and take accountability for managing a portion of our superb shoppers. As a Buyer Luck Supervisor, you are going to be the principle level of touch for our shoppers, making sure their luck and pride with our services and products. Your number one purpose will probably be to construct robust relationships with purchasers, perceive their industry targets, and information them in using LeadIQ’s answers to succeed in their goals.
Obligations
- Broaden a deep working out of the client’s industry wishes, targets, and demanding situations.
- Act as the principle level of touch and depended on marketing consultant for mid-sized accounts, keeping up common conversation and development robust relationships.
- Force buyer adoption and engagement via offering ongoing product coaching, best possible observe suggestions, and adapted answers.
- Proactively establish alternatives to optimize the client revel in, building up product utilization, and power income expansion.
- Habits common check-ins with shoppers to evaluate pride, deal with considerations, and make sure buyer luck.
- Collaborate intently with the gross sales workforce to fortify renewals and upsell alternatives.
- Track buyer well being metrics, establish early caution indicators, and take proactive measures to mitigate churn possibility.
- Accumulate buyer comments and insights to offer treasured enter to the product workforce for long term improvements and have requests.
- Take care of correct buyer data, account main points, and interactions within the CRM machine.
- Keep up-to-date with business tendencies, best possible practices, and aggressive panorama in an effort to supply related suggestions and insights to shoppers.
Necessities
- Bachelor’s stage in Trade, Advertising, or a comparable box (or an identical paintings revel in).
- Confirmed revel in as a Buyer Luck Supervisor or equivalent client-facing function, ideally within the SaaS or era business.
- Revel in managing medium to huge accounts and using buyer luck.
- Very good conversation and interpersonal talents having the ability to construct robust relationships with shoppers in any respect ranges.
- Sturdy problem-solving talents having the ability to analyze complicated eventualities and supply sensible answers.
- Self-motivated and results-oriented with a demonstrated observe document of assembly or exceeding objectives.
- Skill to prioritize and organize more than one buyer accounts concurrently.
- Familiarity with CRM instrument and buyer luck gear is a plus.
- Interest for era, lead era, and gross sales enablement.
- Willingness to trip on occasion for buyer conferences or business occasions.
Advantages
- Aggressive wage & fairness eligibility
- Complete well being, dental, and imaginative and prescient insurance policy.
- Beneficiant holiday and paid break day.
- Versatile paintings time table with faraway paintings
- Skilled construction and expansion alternatives inside a dynamic and fast moving surroundings.
Location
It is a totally faraway place, on the other hand employment is specific to applicants living in some of the following states; California, Colorado, Florida, Georgia, Illinois, Kentucky, Maine, Maryland, Massachusetts, South Carolina, New Hampshire, New Jersey, New York Town, New York State, North Carolina, Texas, Washington, and Virginia.
