Productboard is looking for a customer-focused, extremely lively, and skilled particular person to enroll in our workforce as a Buyer Luck Supervisor (CSM), Business, chargeable for managing a portfolio of our mid-market and SMB consumers. This position could have responsibility for working out the client’s core price results and creating a strategic luck plan to assist facilitate the alternate to maximise the price they succeed in. S/he’s going to be capable to suppose strategically and execute tactically. The best candidate will likely be customer-focused, element orientated, articulate and credible being able to prescribe the important thing methods of a hit alternate inside of a company.
On a normal day, you’re going to…
- Personal the publish first sale dating with a visitor, making sure we’ve recognized the price results the client is having a look to reach and enabled a strategic alternate plan to make sure we’re assembly the ones results
- You’re going to supply your consumers superb practices in find out how to attach the client’s price results to techniques through which the product can succeed in them
- You’re going to broaden new and current relationships throughout your consumers to make sure we’ve bolstered our partnership and created new advocates
- You’re going to paintings go functionally with our Answers Architects and Gross sales workforce to make sure we’re handing over an excellent enjoy to the client and are leveraging assets accurately
- You’re going to leverage knowledge to spot alternatives to your consumers to extend the price they’re reaching from Productboard and put that knowledge right into a compelling narrative to realize buy-in for motion
- You’re going to lead visitor luck retrospectives, making sure we show the price productboard has been ready to supply and search validation from key stakeholders
- You’re going to be offering methods for a hit alternate control to your consumers to undertake the brand new addiction of Productboard
- You’re going to personal a renewal goal and forecast to your ebook of industrial, making sure we’ve recognized chance and installed position intervention methods to mitigate
- Expand an in depth running wisdom of productboard merchandise, products and services, and superb practices. Be the relied on spouse for patrons at scale on use-case and product capability
- Establish alternatives to make bigger productboard’s product and products and services footprint for the client; collaborate with Gross sales to pressure increasing income inside of visitor base
- Recommend for the client; Supply updates to interior cross-functional companions (Product Control, Product Building, Gross sales) on visitor views, dangers, strategic insights, factor solution actions, government briefings, and requests
- Establish key adjustments in consumers’ trade which affects the supply of Productboard’s services and products
About you
- A minimum of 2 years in a visitor luck control position; together with managing a ebook of industrial
- Revel in proudly owning a renewal forecast
- Very good visitor discovery abilities
- Revel in managing SaaS relationships with C-Suite stakeholders
- Revel in running with product control groups strongly most well-liked
- Sturdy oral and written conversation abilities being able to habits strategic shows to government stakeholders
- Undertaking and alter control abilities extremely fascinating
- Arranged with remarkable practice thru
- Revel in with visitor luck platform tool most well-liked
You’ll look ahead to the next advantages:
💰 Aggressive repayment, inventory choices, corporate 401k
📚 The cheap to your skilled building and ongoing finding out
🏝 4 weeks of paid holiday and paid in poor health days
💛 1 Volunteer Day according to 12 months so that you can assist reasons with regards to your middle
🍀 Psychological Wellness Program to beef up your well-being and self-care
🏋 Corporate contribution to gymnasium and wellness memberships
🚗 Commuter advantages
🍹 Group occasions, equivalent to glad hours, off-sites, and retreats in another country
❤️ Corporate contribution and get admission to to best-in-class well being advantages and your personal Headspace club
About Productboard
Productboard is a customer-centric product control platform that is helping organizations get the precise merchandise to marketplace, quicker. Greater than 6,000 firms, together with Microsoft, Zoom, 1-800-Contacts, and UiPath, use Productboard to grasp what customers want, prioritize what to construct subsequent, and rally everybody round their roadmap.
With places of work in San Francisco, Vancouver, Dublin, Brno and Prague, Productboard is subsidized by means of main buyers like Tiger International Control, Dragoneer Funding Staff, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Mission Companions, and Credo Ventures.
In January 2022, we closed our $125M Collection D spherical, which put us into the Unicorn class of businesses, with a valuation of $1.7B.
- Sign up for on the golden startup age — established balance of a Unicorn with area for particular person affect
- You’ll experience an exhilarating workforce environment, construction a complete new class of tool
- You’ll assist alternate the way in which that merchandise are constructed in all places the arena
- We iterate briefly and choices are speedy. You’ll have a voice in what we do and spot the affect of your paintings
- We’re subsidized by means of best Silicon Valley buyers, giving us get admission to to capital, networks, mentors, and new markets
- We’re identified as considered one of the freshest tech startups available on the market as of late, named by means of Forbes mag and Industry Insider as one of the most superb startup employers to guess your profession on and are frequently identified for our corporate tradition
About our tradition
Believe running in a spot the place the whole thing issues — most significantly, you. At Productboard, values aren’t simply one thing we love to discuss, they’re one thing we are living and breathe. We consider in developing a piece surroundings the place:
- Other people really feel empowered, supported, and incorporated
- Believe and transparency are constructed into the way in which we paintings
- Creativity, interest, and steady growth are inspired and nurtured each day
Forming our corporate values was once a gaggle effort, with each and every worker allowed to give a contribution. From profit-sharing projects, like inventory choices, to open calendars and conversation, we don’t waste time on politics or ego. We champion openness by means of sharing our objectives, luck, and screw ups.
