Over 200 million participants international love Netflix. After they take a seat down to look at, we need to ensure that not anything will get between them and their favourite presentations, films, and video games. And Netflix Buyer Provider (CS) is right here to help consumers when they’re wanting lend a hand.
The CS Generation workforce is a part of the Buyer Provider group and is answerable for making sure the appropriate CS gear and applied sciences are in position and well-functioning to make stronger the operation, expansion, and scalability of the Buyer Provider industry now and at some point. We’re on the lookout for an skilled Product Supervisor to guide and arrange innovation in making improvements to our participants’ and make stronger brokers’ enjoy with our touch middle platform.
On this function, you’ll wish to have the eagerness and talent to put on a couple of hats, partnering with design, engineering, operations, and knowledge engineering groups in addition to third-party resolution suppliers to ship the best-in-class platform enjoy that permits our Buyer Provider workforce to supply nice buyer enjoy when contacting Netflix CS.
As a Product Supervisor, you’ll be the important thing participant in shaping the way forward for our touch middle platform in the course of the adoption of third-party answers and serving to to create and execute the long-term technique and prioritized roadmap. Despite the fact that this can be a senior function, like maximum different PMs at Netflix you’ll be involved in main a cross-functional workforce, with out direct studies, so you’ll center of attention on having a huge affect on our buyer and agent enjoy with out managing a company.
Tasks:
- Supply product control management for our touch middle platform together with new characteristic adoption, characteristic improvements, information pipelines, APIs, and integrations with our inner gear via intently operating with our third-party resolution suppliers.
- Lend a hand outline technique, seize necessities, explain prioritization, establish dependencies, mitigate dangers and impediments, keep up a correspondence, and create a roadmap.
- Spouse with each and every CS useful workforce to higher perceive their imaginative and prescient and demanding situations and ship the finest imaginable answers in combination.
- Arrange integrations and adoption of product options via shut collaboration with our engineering and knowledge scientist groups in addition to third-party resolution suppliers and/or consulting companies.
- Perceive variations in make stronger expectancies in numerous areas world wide, and tailor enjoy accordingly.
- Increase product control accountability to different gear as industry wishes provide.
- Include the distinctive Netflix tradition
What We’re Having a look For:
- 5+ years of enjoy in product control for shopper or internal-facing merchandise.
- Skill to make difficult choices knowledgeable by way of each information and judgment.
- Deep center of attention on handing over a really perfect buyer and agent enjoy.
- Demonstrated document of executing initiatives that measurably progressed buyer and agent reviews.
- Organizational management and affect with out authority
- Remarkable written and verbal communique talents: nice memos and displays, a capability to construct believe and create collaborative partnerships cross-functionally is very vital
- Skill to encourage, inspire and lead designers and engineers
- Prior enjoy operating with CCaaS, CPaaS, UCaaS, and CRM merchandise whether or not third social gathering or in-house construct
- Prior enjoy specializing in Buyer Provider
- Enjoy operating on international merchandise may be advisable
At Netflix, we in moderation imagine quite a lot of reimbursement elements to decide your individual most sensible of marketplace. We depend on marketplace signs to decide reimbursement and imagine your particular task, talents, and enjoy to get it proper. Those issues may cause your reimbursement to alter and can also be dependent for your location.
The full marketplace vary for roles on this house of Netflix is usually $220,000 – $380,000.
