Our Beef up Engineers are product professionals, adept at troubleshooting, and thrive on fixing complicated technical problems. They’re instrumental in resolving complicated technical problems whilst main with empathy to verify the most productive visitor enjoy. The a hit candidate isn’t afraid to take possession and lead cross-functionally to steer product improvements that lend a hand our consumers.
As the principle Beef up Engineer within the Asia Pacific area, you’ll collaborate with different customer-facing groups to lend technical experience and spouse with engineering to debug and prioritize problems.
Reporting at once to the Supervisor of Beef up Engineering, you’re going to be able to make an enormous affect in an ever-changing, supportive, and versatile running surroundings that prioritizes customized enlargement. We put aside time so that you can step out of the queue and paintings on initiatives and tasks as opposed to visitor make stronger tickets.
This position will also be carried out remotely in Sydney, Australia.
In a normal day, chances are you’ll:
- Beef up consumers by the use of electronic mail in Zendesk and host video requires in-depth troubleshooting when essential, main with empathy.
- Information our consumers in the course of the more-technical fine details of FullStory to free up answers with our platform, APIs, and cell apps SDK.
- Write code to fortify and construct upon make stronger operations.
- Collaborate carefully with engineering groups to prioritize malicious program fixes with the most important affect.
Right here’s what we’re on the lookout for:
- Revel in the usage of browser debugging equipment to troubleshoot internet packages.
- Revel in coding in a number of purposeful or object-oriented programming languages reminiscent of JavaScript, Python, Pass, Java, and so on.
- Revel in proudly owning visitor problems via all the make stronger lifecycle from preliminary triage and replication to writing malicious program experiences and preserving the buyer knowledgeable alongside the way in which.
- Revel in with HTML and CSS.
- Willingness to take part in a weekend on-call rotation.
The affect you’re going to have in 6 months:
- You’ll be a relied on technical useful resource, able to running the make stronger queue with minimum help.
- Spend devoted day trip of the queue running on initiatives and different tasks.
The affect you’re going to have in twelve months:
- As knowledgeable troubleshooter, you’ll be the overall level of escalation for technical problems.
- You’ll supply technical experience cross-functionally with visitor dealing with groups within the APAC area.
About FullStory
Based in 2014 at the trust that everybody advantages from a extra easiest virtual enjoy, FullStory’s virtual enjoy intelligence (DXI) platform empowers companies to frequently fortify their visitor enjoy throughout websites and apps. FullStory is sponsored through world-class traders and has 500+ staff international with places of work in Atlanta and London. We’re proud to had been named to Forbes’ Record of The usa’s Best Startup Employers, Wealthfront’s Occupation Launching Corporations Record, and LinkedIn’s Best US Startups Record. We’re guided through our values of Empathy, Readability, Bionics, and Believe, which we embed in our day by day paintings.
How we make stronger you:
FullStorians are dedicated to construction one thing higher—from how we manner our product, to how we maintain our consumers and each and every different. Higher is most effective imaginable when we will be able to carry our complete selves to paintings. Alongside those traces, we provide:
- Autonomy and versatility. From a remote-first paintings surroundings and versatile paid day without work, to an annual company-wide closure – FullStorians can center of attention at the moments that subject.
- Advantages. Maintain the entire you. FullStory gives subsidized get advantages applications for US-based FullStorians, and supplemental protection choices for global FullStorians.
- Studying alternatives. We offer skilled building alternatives via coaching methods, profession training classes, and an annual studying subsidy.
- Productiveness make stronger. We offer all FullStorians with a per thirty days productiveness stipend and reimburse distant colleagues for his or her preliminary house place of job arrange.
- Staff occasions. Hook up with fellow FullStorians via Worker Useful resource Team occasions, Listening & Alignment weeks, and group off-sites.
- Paid parental go away. FullStorians have the versatility to steadiness the wishes in their rising households with out the added pressure of understanding paintings and price range.
- Develop your circle of relatives. We provide an international fertility and circle of relatives construction get advantages that encompasses all trips to rising your circle of relatives.
- Bereavement go away. Each circle of relatives is other; we go away it to you to outline who your circle of relatives is, and make stronger you when you wish to have it maximum.
- Miscarriage/Being pregnant loss go away. If it is for a FullStorian or their spouse – make an effort you wish to have.
