At Udemy, we’re on a venture to beef up lives in the course of the energy of finding out. We’re a number one international finding out corporation and one of the most international’s greatest schooling platforms, with greater than 59 million freshmen. Our function is to offer versatile, efficient talent building to empower organizations and folks.
Proficient persons are all over, and the correct alternative will also be laborious to come back via. That’s why we’re interested by revolutionizing finding out, the use of our abilities and experience to lend a hand others expand theirs and succeed in their complete doable. In my view, we deliver our distinctive standpoint to reimagine the best way we proportion wisdom. In combination, we will be able to beef up lives via making finding out extra out there for our freshmen, our instructors, and companies around the globe.
Udemy is headquartered in San Francisco with international workplaces in Australia, India, Eire, Türkiye, and the USA. Be informed extra on our corporation web page.
About you:
You’re an energetic listener and a made up our minds one that flourishes in a collaborative setting like ours. You need to make use of your abilities to lend a hand others development, whether or not that’s internally together with your crew or seeing the affect your paintings could have on other people around the globe as you lend a hand us make bigger into new markets. You’re able for a problem and aren’t afraid to take a look at new concepts.
About this function:
We’re on the lookout for a Buyer Luck Supervisor, Korea (location can both be Singapore/Korea) to spouse with our consumers and spouse in Korea post-sale to force adoption and make sure buyer pride, expansion and retention.
What you’ll be doing:
- Turn out to be a liaison between Udemy Industry’s Buyer Luck Group and our spouse’s Buyer Luck crew and transform the ambassador of the most productive practices.
- Consulting with consumers/spouse on their inside finding out and building technique, and affect leaders to force trade throughout their group
- Growing and guiding our spouse with engagement methods to generate consciousness and force utilization of Udemy Industry to lend a hand consumers meet their industry goals
- Enforcing and coaching new consumers. Be the onboarding undertaking supervisor for each and every buyer, and spouse with our Answers Engineers on technical necessities.
- Perceive the IT safety similar considerations of Korean consumers and give an explanation for to answer engineering crew, care for Korean FAQ, safety protocols & certifications that our companions’ gross sales and buyer good fortune groups can proportion with our consumers
- Operating with product control to floor buyer requests and lend a hand translate buyer comments into product necessities
- Operating with prison crew to toughen means of conserving MSA between consumers and Udemy synchronized in Korean and with regularly converting English model
What you’ll have :
- 5+ years of B2B SaaS buyer good fortune, account control, consulting and/or gross sales revel in
- Bilingual in Korean/English. Should be capable of keep up a correspondence in Korean in conferences in addition to emails. Should have a forged working out of Korean industry tradition to constitute Udemy.
- Familiarity with Salesforce and Gainsight platforms
- Revel in using towards a income or renewal goal and dealing with mid-market and endeavor stage accounts
- Revel in operating with HR/L&D consumers could be a plus, however no longer required
- SSO/API similar wisdom is a plus however no longer required
- Calls for some commute to the US and regional APAC conferences
Existence at Udemy:
We aspire to be as colourful and dynamic because the communities we serve, as inquisitive as those that use our platform, and as progressive as the long run we try to open for everybody. Listed below are one of the vital issues we like about existence at Udemy:
- We’re invested in growing an inclusive setting that welcomes a various vary of backgrounds and reports. From growing worker useful resource teams, making sure we’re a Truthful Pay Administrative center, and development a versatile paintings tradition, our belonging, fairness, variety, and inclusion (BEDI) tasks at all times put our other people first. We would like you as a way to deliver your original self to paintings as a result of once we all do, we’re higher for it.
- Finding out is what we do – inside and outside. Our Finding out & Building crew is 2nd to none, serving to make sure your adventure is considered one of steady development. You’ll even have limitless get entry to to Udemy lessons, per month UDays (meeting-free skilled building days), and a beneficiant annual skilled building stipend.
- Our explanation why to exist is to revolutionize finding out – that requires taking dangers and finding out from disasters. Whether or not it’s our hackathons (a company-wide effort to examine new probabilities for our product) or sharing our prototypes, we see experimentation as a a very powerful step at the trail to good fortune.
- We’re dedicated to making world-class worker reports and are happy with the popularity of this via Nice Position to Paintings.
After all, the most productive factor about being a part of Udemy is understanding your paintings makes a distinction for other people and organizations around the globe. You’ve were given the abilities; why no longer use them to lend a hand others expand theirs?
At Udemy, we worth variety and inclusion and believe certified candidates with out regard to race, colour, faith, intercourse, nationwide foundation, ancestry, age, genetic knowledge, sexual orientation, gender identification, marital or circle of relatives standing, veteran standing, clinical situation, or incapacity.
About our APAC area:
While you sign up for Udemy in our Asia Pacific (APAC) area, you’ll have the danger to lend a hand our globally established industry develop in the neighborhood. We have now a forged basis and a perfect popularity — and you’ll be able to be a part of the following degree of our adventure.
Our funding within the area is important, with workplaces in Australia and India and an increasing presence in Singapore, Indonesia, Japan, and past. It comes with numerous alternatives to make finding out extra out there to thousands and thousands. You’ll paintings with more than a few cultures with distinctive wishes, affording you the danger to be informed and development on your profession. And that development doesn’t come at the price of work-life steadiness; persons are on the middle of our venture, which is why we’re dedicated to having a look after ours.
