Varsity Tutors, a Nerdy corporate, is searching for global Senior Retention Consultants primarily based in Brazil to enroll in our crew! Varsity Tutors is remodeling how other people be told with new and cutting edge era, and provides a complete suite of studying merchandise which can be personalised to the wishes of each learner. Our award-winning on-line and cellular studying platforms attach scholars and execs from everywhere in the global with personalised instruction to succeed in any objective. Come sign up for our rapid rising crew and assist other people get the training assist they want!
Senior Retention Consultants are advocates for the purchasers of Varsity Tutors. They assess wishes, set up accounts to pressure buyer engagement, and building up retention via environment friendly and empathetic factor answer. This can be a complete time, far flung place eager about preserving present shoppers all through high-level escalations. Senior Retention Consultants will paintings carefully with our gross sales and coaching groups and assist be sure that a favorable revel in for our purchasers.
Coaching:Â The educational runs for 4 weeks from 9am-5:30pm CDT, Monday-Friday. The primary coaching week is a are living, interactive school room taste sort atmosphere totally unfastened of outdoor distractions. You could possibly start your set agenda (together with evenings/weekends) after the educational weeks are entire.
Agenda: Complete-time, 40 hours every week, with a minimum of 2 evenings and each different weekend required in response to to be had shifts (shifts to be adjusted seasonally in response to call for if wanted). Working Hours are from 7:00am CDT – 10:00pm CDT (U.S. time zones)
About Nerdy:
Nerdy (NYSE: NRDY), the guardian corporate of Varsity Tutors, is a number one platform for are living on-line studying, with a challenge to grow to be the way in which other people be told thru era. The Corporate’s purpose-built proprietary platform leverages era, together with AI, to glue freshmen of every age to professionals, turning in awesome price on either side of the community. Nerdy’s complete studying vacation spot supplies studying stories throughout 3,000+ topics and more than one codecs—together with one-on-one instruction, small team categories, huge structure team categories, on-demand learn enhance, and adaptive self-study. Nerdy’s flagship industry, Varsity Tutors, is among the country’s greatest platforms for are living on-line tutoring and categories. Its answers are to be had immediately to scholars and shoppers, in addition to thru faculties and different establishments. Be told extra about Nerdy at https://www.nerdy.com/.
{Qualifications}:
- Fluent in English
- 3+ years revel in with high-level buyer escalations in account control, shopper family members, hospitality, or tourism, ideally over the telephone.
- Schooling, educating, or tutoring revel in is most popular, however no longer required
- Prime empathy and emotional intelligence, being able to perceive households’ instructional wishes and make product/provider suggestions
- Robust drawback fixing talents and skill to evolve briefly in a fast paced surroundings
- War control talents and the facility to make use of excessive point judgment when managing buyer defects
- Talent to stay calm {and professional} in worrying scenarios.
- Superb verbal and written verbal exchange talents
- Talent to paintings independently and multi-task
- Apparatus necessities: Required: PC or Mac with 8 GB of RAM.
- Community necessities: Prime-speed Web get right of entry to (50 Mbps obtain, 10 Mbps add) by the use of stressed out ethernet connection; no Wi-Fi, Satellite tv for pc or Mobile Hotspot or Mobile Web
Duties:
- Habits and successfully set up high-volume of inbound telephone calls to enhance present shoppers
- Deflect cancellation requests with a answers orientated manner that instills self belief within the product
- Complete possession of present shoppers which can be liable to canceling services and products
- Cope with proceedings with the objective of accelerating pleasure and securing renewals or saves.
- Succeed in shopper onboarding, retention, and engagement objectives set via control
- Assess and perceive the wishes of our purchasers as a way to make suggestions for academic services
- Lend a hand in shopper provider and construct robust family members with our scholars and households
- Arrange shopper data to make sure right kind follow-up
- Keep up a correspondence successfully with inside crew and exterior shoppers
- De-escalate and maintain difficult scenarios frequently
- Actively put in force training and suggestions in pursuit of offering shoppers with a top quality revel in
Varsity Tutors Management Rules
Relentless Focal point on Shoppers * Convenience with Ambiguity * Possession * Simplify * Highbrow Interest * Construct Groups * Assume Large * Insist on Prime Requirements * Bias for Motion * Construct Accept as true with * Pass Deep * Have Conviction * Ship Effects * Are Proper, a Lot
Advantages:
- Aggressive Hourly Fee ($12/hr USD)
- Complete-Time Place (40 hours a week)
- Absolutely Far flung Place
- A once-in-a-lifetime alternative to assist grow to be how the sector learns!
- A fast paced, collaborative, and team-oriented paintings surroundings with quite a few coaching and a feedback-rich tradition
