Cyware is a venture-backed group lately in hyper-growth mode. Whilst Cyware is headquartered in New York Town, all of our US based totally positions are situated 100% far off. The company used to be based by means of leading edge practitioners to resolve the massive-scale cybersecurity demanding situations they noticed day-to-day whilst operating for main world banks and generation organizations.
Cyware is disrupting the cybersecurity operations marketplace with innovation that provides the company declare to being the far-and-away ONLY corporate able to turning in generation to construct cyber fusion facilities for patrons in massive enterprises and the mid-market.
Your subsequent alternative begins right here!
Constructed on innovation designed by means of SecOps practitioners and cybersecurity leaders, Cyware gives more than one applied sciences inside of its next-generation platform, together with complex danger intelligence answers (TIP) for enormous and small safety groups, vendor-agnostic safety automation (SOAR), and safety case leadership. In consequence, organizations are ready to extend pace and accuracy whilst lowering prices and analyst burnout. Cyware’s Digital Cyber Fusion answers make safe collaboration, data sharing, and enhanced danger visibility a truth for enterprises, sharing communities (ISAC/ISAO), MSSPs, and govt companies of all sizes and desires.
About you
- You’ll be able to lead on strategic and tactical projects
- You’re hungry, inquisitive, proactive, lively, and pushed
- You’ve got a progress mindset and are dedicated to turning in effects
- You thrive in a fast paced, collaborative atmosphere
Why We Are Hiring
The Buyer Luck Supervisor at Cyware is answerable for the technical portions of the processes for the implementation of purchaser good fortune. This contains, however might not be restricted to, visitor onboarding, coaching, enhance, and technical enablement.
What You Will Do
- Teaches a number of technical categories
- Ceaselessly participates in cross-functional tasks
- Owns and maintains coaching serve as throughout the Buyer Luck division
- Manages more than one tasks/duties with minimum supervision
- Serves because the technical level of touch for Buyer Luck Managers
- Escalates technical problems and inquiries to the engineering and building groups
- Communicates successfully, each verbally and written, with leadership, workforce participants, and different departments
- Balances lengthy and momentary objectives by means of prioritizing actions
- Actively creates and participates in curriculum making plans periods for brand new product coaching
- Recommends and implements answers when challenge problems stand up
- Construct sturdy visitor relationships, particularly with key visitor stakeholders and sponsors
- At all times attempt to supply outstanding visitor enjoy
- Arrange visitor expectation and cause them to visitor delight
- Be sure all deliverables arrive in excellent order, on time, and satisfy shoppers’ necessities
- Stay observe of key account metrics
- Keep up a correspondence the development to each inner and exterior stakeholders
- Take projects in figuring out progress alternatives
- Collaborate with our workforce to succeed in sustainable progress
Who You Are
- US Citizenship is a demand of this place based on 8 U.S.C 1324b(a)(2)(C)
- Certified applicants will have to have enjoy as a CSM or in a identical customer-facing position.
- Prior cybersecurity enjoy is needed and technical enjoy in danger intelligence is strongly most well-liked.
- Superb oral presentation and visitor interplay abilities
- Technical and troubleshooting abilities in a minimum of one instrument utility or generation
- A confirmed observe file of Technical Account Control or different related enjoy
- Revel in in managing more than one stakeholders and tasks
- A listener who’s customer-oriented and conscious of their wishes
- Crucial philosopher and problem-solving abilities
- Staff participant
- Just right time-management abilities
- Nice interpersonal and conversation abilities
- Revel in in the usage of instrument for gross sales reminiscent of Salesforce, Churn 0, or different CSM gear
- Revel in with safety packages and safety protection infrastructure
We’re a lean workforce, so your affect will likely be felt instantly. If this all feels like a excellent are compatible for you, why now not sign up for us?
You’ll love operating at Cyware as a result of
- We price stability. We’re dedicated to offering an atmosphere through which you’ll be able to stability nice paintings with an excellent lifestyles. You’ll have a aggressive PTO construction and vacations lined.
- We’re now not simply staff. We’re other folks. We provide 401(ok) fit, insurance plans (well being, imaginative and prescient, and dental), and reimbursements for your house workplace.
- We’ll make investments on your occupation. Our corporate’s rising briefly, and we’ll provide the alternative to do the similar. You’ll have get right of entry to to a variety of skilled building alternatives so to stay alongside of the corporate’s evolving wishes.
- We provide aggressive reimbursement programs. We deeply price the skill our workforce brings to the desk and imagine that truthful and equitable overall reimbursement programs are a part of our dedication to everybody who works right here.
- And so a lot more…
