At Squarespace, Buyer Operations empowers customers to present voice to their concepts and make it simple for them when they want lend a hand. Our crew runs 24/7 with about 400 other folks between New York, Dublin, Portland and a faraway team of workers. Buyer Toughen Mates are at the entrance traces operating with our shoppers each day to be sure that problems with their account are resolved promptly. You’re going to use your machine wisdom and dedication to turning in a phenomenal visitor revel in to resolve issues for our customers, however recommend for our logo.
This faraway position experiences to a Buyer Toughen Crew Lead. You’re going to start on October 02 2023 and can paintings the hours of the Central time zone. You will have to have each spoken and written fluency in English and Portuguese (Brazilian Most popular).
You’ll Get To…
- Reply to customer-submitted reside chats and e-mail in a well timed way
- Queue-based, typing paintings will account for about 90% of the position.
- Reside Chat is our number one channel of enhance on this position.
- Troubleshoot and information shoppers via questions and problems with their Account, Billing, or different transactional inquiries
- Independently meet goals throughout High quality, Productiveness and Buyer Delight, in e-mail and reside chat.
- Keep up-to-the-minute on new product options and enhancements
- Determine remoted visitor studies and escalate necessary problems.
Who We’re Taking a look For
- Open availability to paintings a 40 hour paintings week that spans weekends and vacations as our shoppers want us.
- Bilingual fluency in English and Portuguese (Brazilian Most popular)
- 1+ years customer-facing revel in required in a identical position (retail, hospitality, on-line enhance).
- Experience with written verbal exchange and the power to identify spelling and grammar mistakes.
- Skillability with deciphering conversations, figuring out the reason, and aligning on finish targets.
- Capacity of prioritizing competing requests.
- Familiarity with the Squarespace platform.
- Constant and loyal WiFi and a non-public workspace that permits you to be unfastened from distraction and entirely visitor targeted
Advantages & Perks
- A decision between scientific plans with an possibility for 100% coated premiums
- Well being Financial savings Account with Squarespace investment
- Fertility and adoption advantages
- Supplemental Insurance coverage
- Headspace mindfulness app subscription
- Retirement advantages with employer fit
- Versatile paid day without work
- As much as 20 weeks of paid circle of relatives depart
- Fairness plan for all workers
- $100 monthly faraway Stipend
- Get admission to to supplemental insurance policy for extra protection
- Training repayment
- Worker donation fit to neighborhood organizations
- 6 International Worker Useful resource Teams (ERGs)
Money Repayment Vary: $37,000 – $45,000 USD
The bottom wage for this place will range according to job-related standards together with related talents, {qualifications}, revel in, and placement, amongst different elements.
Along with the money repayment above (which contains base wage and, the place acceptable for eligible roles, would possibly come with on-target commissions or additional time pay), all Squarespace workers are eligible to obtain fairness within the corporate as a part of their overall repayment.
About Squarespace
Squarespace (NYSE: SQSP) is a design-driven platform serving to marketers construct manufacturers and companies on-line. We empower hundreds of thousands of shoppers in additional than 200 nations and territories with all of the gear they want to create a web-based presence, construct an target audience, monetize, and scale their industry. Our suite of goods vary from internet sites, domain names, ecommerce, and advertising and marketing gear, in addition to gear for scheduling with Acuity, developing and managing social media presence with Bio Websites and Spread, and hospitality industry control by means of Tock. Our crew of greater than 1,400 is headquartered in bustling New York Town, with workplaces in Chicago, Dublin, Eire, Aveiro, Portugal, and coworking areas in the United Kingdom, Netherlands, and Australia. For more info, seek advice from www.squarespace.com.
