POSITION SUMMARY:
Reporting to the Senior Director, Buyer Care, we’re in quest of a extremely motivated and arranged Buyer Care Specialist to supply Tier 2 reinforce for BookNook, you are going to play a an important position in making sure the graceful operation of our software-as-a-service (SaaS) finding out platform and tutoring products and services. You are going to lend a hand with buyer onboarding when wanted at the side of offering complicated technical reinforce to shoppers, addressing complicated problems. Your deep figuring out of our generation and superb verbal exchange talents will give a contribution to our purpose of turning in a unbroken and efficient instructional enjoy to our customers.
Don’t take a look at off each field within the necessities indexed above? Please observe anyway! Research have proven that marginalized communities – similar to girls, LGBTQ+ and other people of colour – are much less prone to observe to jobs except they meet each unmarried qualification. BookNook is devoted to development an inclusive, various, equitable, and out there office that fosters a way of belonging – so in case you’re eager about this position however your previous enjoy doesn’t align completely with each qualification within the task description, we inspire you to nonetheless believe filing an utility. You can be simply the best candidate for this position or every other one in every of our openings!
Since 2016, we’ve got served greater than 500 college districts and non-profit companions throughout 40 states. Sign up for our group of innovators who percentage a dedication to supply equitable get entry to to rigorous and tasty instruction. Our workers make an influence on scholars’ lives by means of offering a synchronous on-line finding out platform designed to give a boost to instructional fulfillment thru small-group studying instruction and on-line tutoring.
