We’re searching for a extremely a professional and customer-focused person to enroll in our staff as a Buyer Fortify Specialist. As a Buyer Fortify Specialist, you’re going to be the go-to product skilled for our fleet control tool, offering complex technical improve and in-depth product wisdom to our consumers. You are going to play a essential function in making sure visitor pleasure, resolving advanced technical problems, and turning in remarkable improve reports. This place calls for a deep working out of our fleet control tool, sturdy problem-solving abilities, and the facility to keep up a correspondence technical ideas successfully.
What’s Fleetio?
Fleetio (pronounced “flee-tee-oh”) is a number one supplier of fleet control SaaS that is helping organizations of all sizes monitor, analyze, automate, and arrange their automobiles and gear. With a purpose-built, easy-to-use, and complete suite of equipment and lines, Fleetio makes it clean for fleet managers to optimize their operations, cut back prices, and fortify protection and compliance.
We’ve transform a depended on spouse for hundreds of companies around the globe, from small startups to huge enterprises. With a focal point on innovation, visitor good fortune, and sustainable expansion, Fleetio is on a project to turn into fleet control.
What makes us particular, chances are you’ll ask? We’ve been remote-friendly since 2012 and feature been identified as Birmingham Alabama’s Easiest Puts to Paintings 5 years in a row. We now have over 200 staff in every single place america, Canada, and Mexico, and feature over 5000 paying consumers in 70+ international locations. It’s a thrilling time at Fleetio as we’re rising 50+% 12 months on 12 months and feature simply closed our Sequence C spherical led via our improbable funding spouse, Elephant. We’re development the fleet control platform of the longer term – the only display screen for fleet managers to pressure their companies ahead.
What you’ll be doing
- Function the principle level of touch for complex technical improve and product-related inquiries from consumers the usage of Fleetio.
- Supply remarkable customer support via quite a lot of channels, together with telephone, electronic mail, and are living chat, whilst keeping up a prime degree of professionalism and empathy.
- Exhibit skilled wisdom of our fleet control tool, together with its options, functionalities, and integrations.
- Troubleshoot advanced technical problems making sure urged and efficient answer.
- Examine and analyze tool problems reported via consumers, taking part with the product construction staff to spot and enforce answers.
- Expand and handle complete product documentation, together with FAQs, wisdom base articles, and troubleshooting guides, to empower consumers to self-serve.
- Behavior product coaching classes and webinars for patrons, making sure they have got a deep working out of the tool’s functions and learn how to leverage them successfully.
- Collaborate intently with the product construction and high quality assurance groups to relay visitor comments, recommend improvements, and make sure well timed malicious program answer.
- Keep up to date on trade traits and perfect practices associated with fleet control tool, sharing insights and proposals with consumers to optimize their operations.
- Ceaselessly determine alternatives to fortify the buyer improve procedure, together with streamlining workflows, bettering documentation, and enforcing customer-focused tasks.
It is a place we imagine crucial to the corporate’s good fortune. You should definitely point out espresso to your duvet letter so we all know you in reality learn this.
What’s in it for you
- Be part of a fantastic staff of “A” gamers who cross above and past to make Fleetio a a hit corporate. We’re a customer-centric staff with an excellent product, very good improve, and numerous satisfied consumers.
- Paintings remotely (inside of america), or at our Birmingham, AL HQ. We attempt to advertise a robust distant running tradition and feature executed so because the starting.
Our staff
The Fortify Workforce at Fleetio is a bunch of knowledgable and hardworking people. Our possession and pursuit of excellence is felt via our consumers and our staff. We would like the most efficient for our customers and our staff participants and it displays in the entirety that we do. Come lend your enjoy to assist us transform even higher.
