PerfectServe gives perfect in KLAS belongings in 3 classes: medical communications, scheduling, and affected person engagement answers. PerfectServe is featured in this 12 months’s Inc 5000 listing, which profiles the fastest-growing personal corporations in The usa. We’ve got noticed an 88% expansion price over the last 3 years and want sturdy staff participants to lend a hand us keep growing!
PerfectServe’s undertaking is to boost up pace to care by means of optimizing supplier schedules and dynamically routing messages to the appropriate particular person on the proper time in any care atmosphere; advancing affected person care and medical workflows.
Via becoming a member of PerfectServe, you are going to have the original alternative to come back along us as we additional our imaginative and prescient of striking all of those answers in combination to offer optimum affected person results and sooner affected person care interventions. Via bettering pace to care and cross-continuum verbal exchange, we save lives, scale back duration of keep, decrease re-admissions, and produce pleasure again to caregivers.
We’ve got an improbable portfolio of shoppers, with new ones spotting the price of our answers and becoming a member of the PerfectServe circle of relatives each day.
PerfectServe supplies healthcare’s most effective complete and protected communications and collaboration platform. The corporate’s flagship resolution unites physicians, nurses and different care staff participants around the healthcare continuum and facilitates well timed interplay between them.
With Dynamic Clever Routing®, PerfectServe robotically identifies and offers instant get admission to to the appropriate care staff member, enabling efficient inhabitants well being control thru communication-driven workflows.
Greater than 100,000 clinicians in organizations corresponding to Suggest Healthcare, Ascension Well being, Covenant Clinical Crew, Memorial Hermann, Memorial Care Well being Gadget, Orlando Well being, St Joseph Well being and WellStar Well being Gadget depend on PerfectServe to lend a hand them pace time to remedy, advertise doctor alignment, beef up the seek the advice of procedure, building up transition potency, supply nurses extra time for direct affected person care and scale back HIPAA compliance chance.
Place Evaluation:
Our staff is recently most effective accepting applicants which are situated inside the U.S. presently.
We’re on the lookout for technical toughen rockstars to sign up for our increasing corporate serious about making medical communications and scheduling simpler, collaboration extra intuitive, well being methods higher, and communities more potent. Don’t fail to see this chance!
To toughen PerfectServe’s endured expansion, we’re in the hunt for quite a lot of buyer toughen execs to sign up for our toughen staff. Open roles vary from entry-level experts to skilled specialists. We’ve got paintings schedules for everybody throughout all hours of the day and evening.Â
Particularly, experts will likely be liable for supporting and delighting PerfectServe’s finish customers – physicians, nurses and device directors. They’ll toughen common consumer account control, end-user schooling, on-call time table control, cellular and internet interface help, utility builds and revisions, and alertness troubleshooting.
Who You AreÂ
- Whilst now we have some M-F daylight schedules to be had, maximum schedules require our toughen execs to paintings one weekend day. Talent to paintings some vacations could also be required
- Sturdy technical flair
- Superb written and verbal verbal exchange abilities
- Superb analytical and troubleshooting abilities
- Talent to paintings in a fast paced surroundings and effectively prioritize competing duties
- Prime buyer empathy and remarkable customer support abilities
- Get admission to to high-speed web (>100 Mbps obtain speeds and >10 Mbps add speeds most well-liked)
What You’ll Be Doing (taken care of from the extra traditional to extra improved paintings):
- Box incoming shopper communications by way of telephone, chat, and our on-line buyer portal
- Assist end-users administer their PerfectServe programs
- Educate finish customers on how perfect to make use of PerfectServe’s telephone, cellular, and internet programs
- Personal basic-to-advanced troubleshooting efforts associated with message supply and/or message content material problems; establish root reason(s) and make the fitting configuration adjustments to unravel the problem
- Seek the advice of, design, configure, and deploy customized programs leveraging perfect practices to fulfill workflow wishes of PerfectServe’s finish customers
- Construct and revise new consumer accounts in accordance with established requirements and perfect practices
- Paintings with end-users and sanatorium IT body of workers to troubleshoot cellular and internet connectivity problems
- Collaborate with different PerfectServe groups, together with buyer good fortune, integration, and technical groups, on escalated technical problems
This place calls for interplay with other people and generation whilst both status or sitting. To perfect carrier our shoppers at the telephone, face-to-face, or at the laptop, all toughen staff will have to be capable of keep up a correspondence without or with affordable lodging.
Whilst appearing the tasks of this process, the worker will have to be ready to sit down for prolonged classes of time (place is number one sedentary), will have to have acute listening to skill, will have to be capable of discuss English and will have to be capable of carry out repetitive hand motions.
PerfectServe is dedicated to compliance with its duties below all appropriate state and federal regulations prohibiting employment discrimination. In line with this dedication, it makes an attempt to rather accommodate candidates and staff in line with the necessities of the incapacity discrimination regulations. It additionally invitations folks with disabilities to take part in a just right religion, interactive procedure to spot affordable lodging that may be made with out implementing undue hardship.
This place description isn’t designed to hide or include a complete list of actions, tasks or obligations which are required of the worker.
PerfectServe, Inc. is an Equivalent Alternative Employer —–M/F/D/V.
