CoinTracker makes cryptocurrency portfolio monitoring and tax compliance easy. Past cryptocurrency, we’re development a basic computerized monetary assistant for all monetary property. Our project is to extend the monetary freedom and prosperity of the sector.
Some issues we’re pleased with:
🛠️ Construction foundational equipment within the cryptocurrency house
📈 Sturdy development trajectory
💲 $50B+ in cryptocurrency is tracked on CoinTracker – over 5% of all of the crypto marketplace
🤝 Partnered with Coinbase, Uniswap, OpenSea, eToro, H&R Block and different business leaders
💼 Undertaking-backed via Accel, Normal Catalyst, Y Combinator, Initialized Capital, Coinbase Ventures, Kraken Ventures, Intuit Ventures, 776 Ventures, Balaji Srinivasan, Claire Hughes Johnson, Gokul Rajaram, Ryan Shea, Serena Williams, Zach Perret, and others
🗺️ Founders: Jon up to now constructed TextNow (200M downloads), Chandan used to be up to now a product supervisor at Google & Google[x]
Your alternative
Lead CoinTracker’s Beef up serve as. Construct a world-class buyer enjoy for CoinTracker’s customers. Use the voice of the client to power enhancements in CoinTracker’s product.
1-year results
- 90% SLA for first reaction time on chat and electronic mail
- 90% CSAT on chat and electronic mail
- <5% CoinTracker touch fee
- No accumulation of backlog tickets
You are going to
- Lead the Buyer Beef up staff at CoinTracker, enabling CoinTracker to develop into the most productive buyer give a boost to enjoy within the cryptocurrency house
- Construct a rigorous, systematic buyer give a boost to procedure, enabling customers to get high quality give a boost to briefly
- Be sure that CoinTracker is hitting goal metrics on SLA and CSAT throughout chat, electronic mail and any further new channels
- Floor comments from customers to assist tell the product and engineering roadmap
- Duvet give a boost to for CoinTracker customers in america, Canada, United Kingdom, and Australia. Duvet give a boost to for customers coming in from non-supported international locations
- Set up a tradition of “obsess over customers” throughout CoinTracker
- Release CoinTracker’s consumer group program
One of the abilities that we’re eager about
- Enjoy main the Beef up serve as in a high-growth generation corporate with an overly excessive skill bar
- Bonus: in a far flung running setting
- Enjoy managing a staff of tens of Buyer Beef up team-members, preferably at a Collection A development corporate
- Skillful at development a long-term give a boost to technique that permits CoinTracker to stay alongside of the amount of tickets and drives consistent enhancements in buyer give a boost to
- Very good customer support abilities and written verbal exchange
- Deep hobby within the product building procedure and the way buyer comments can give a boost to the standard of CoinTracker’s product
- Extremely aligned with our founders and staff on our values
- Authentic hobby in cryptocurrency and private finance
- Paintings successfully in a far flung atmosphere and in a position to overlap with our core hours of 9 AM to twelve PM PT
