PerfectServe gives very best in KLAS property in 3 classes: scientific communications, scheduling, and affected person engagement answers. PerfectServe is featured in this yr’s Inc 5000 record, which profiles the fastest-growing non-public corporations in The usa. Now we have observed an 88% enlargement fee over the last 3 years and wish sturdy workforce participants to lend a hand us keep growing!
PerfectServe’s venture is to boost up pace to care by means of optimizing supplier schedules and dynamically routing messages to the fitting particular person on the proper time in any care environment; advancing affected person care and scientific workflows.
By means of becoming a member of PerfectServe, you are going to have the original alternative to return along us as we additional our imaginative and prescient of hanging all of those answers in combination to supply optimum affected person results and quicker affected person care interventions. By means of bettering pace to care and cross-continuum conversation, we save lives, scale back period of keep, decrease re-admissions, and produce pleasure again to caregivers.
Now we have an implausible portfolio of consumers, with new ones spotting the worth of our answers and becoming a member of the PerfectServe circle of relatives each day.
PerfectServe supplies healthcare’s handiest complete and protected communications and collaboration platform. The corporate’s flagship resolution unites physicians, nurses and different care workforce participants around the healthcare continuum and facilitates well timed interplay between them.
With Dynamic Clever Routing®, PerfectServe mechanically identifies and gives instant get entry to to the fitting care workforce member, enabling efficient inhabitants well being control via communication-driven workflows.
Greater than 100,000 clinicians in organizations akin to Suggest Healthcare, Ascension Well being, Covenant Scientific Staff, Memorial Hermann, Memorial Care Well being Gadget, Orlando Well being, St Joseph Well being and WellStar Well being Gadget depend on PerfectServe to lend a hand them pace time to remedy, advertise doctor alignment, reinforce the seek the advice of procedure, building up transition potency, supply nurses extra time for direct affected person care and scale back HIPAA compliance chance.
Place Evaluation:
Our workforce is recently handiest accepting applicants which are situated throughout the U.S. right now.
We’re on the lookout for technical fortify rockstars to sign up for our increasing corporate considering making scientific communications and scheduling simpler, collaboration extra intuitive, well being programs higher, and communities more potent. Don’t fail to see this chance!
To fortify PerfectServe’s endured enlargement, we’re searching for a variety of buyer fortify pros to sign up for our fortify workforce. Open roles vary from entry-level consultants to skilled experts. Now we have paintings schedules for everybody throughout all hours of the day and night time.
Particularly, consultants shall be accountable for supporting and delighting PerfectServe’s finish customers – physicians, nurses and device directors. They are going to fortify normal person account control, end-user training, on-call agenda control, cell and internet interface help, software builds and revisions, and alertness troubleshooting.
Who You Are
- Whilst we have now some M-F daylight schedules to be had, maximum schedules require our fortify pros to paintings one weekend day. Skill to paintings some vacations could also be required
- Robust technical flair
- Superb written and verbal conversation talents
- Superb analytical and troubleshooting talents
- Skill to paintings in a fast paced setting and effectively prioritize competing duties
- Top buyer empathy and remarkable customer support talents
- Get admission to to high-speed web (>100 Mbps obtain speeds and >10 Mbps add speeds most popular)
What You’ll Be Doing (taken care of from the extra classic to extra progressed paintings):
- Box incoming consumer communications by the use of telephone, chat, and our on-line buyer portal
- Assist end-users administer their PerfectServe programs
- Educate finish customers on how very best to make use of PerfectServe’s telephone, cell, and internet programs
- Personal basic-to-advanced troubleshooting efforts associated with message supply and/or message content material problems; determine root reason(s) and make the proper configuration adjustments to get to the bottom of the problem
- Seek the advice of, design, configure, and deploy customized programs leveraging very best practices to satisfy workflow wishes of PerfectServe’s finish customers
- Construct and revise new person accounts in response to established requirements and very best practices
- Paintings with end-users and medical institution IT body of workers to troubleshoot cell and internet connectivity problems
- Collaborate with different PerfectServe groups, together with buyer good fortune, integration, and technical groups, on escalated technical problems
This place calls for interplay with other people and era whilst both status or sitting. To very best provider our consumers at the telephone, face-to-face, or at the laptop, all fortify staff should be capable to be in contact without or with affordable lodging.
Whilst acting the tasks of this process, the worker should be ready to sit down for prolonged sessions of time (place is number one sedentary), should have acute listening to skill, should be capable to talk English and should be capable to carry out repetitive hand motions.
PerfectServe is dedicated to compliance with its responsibilities beneath all appropriate state and federal rules prohibiting employment discrimination. In line with this dedication, it makes an attempt to relatively accommodate candidates and staff in keeping with the necessities of the incapacity discrimination rules. It additionally invitations people with disabilities to take part in a just right religion, interactive procedure to spot affordable lodging that may be made with out implementing undue hardship.
This place description isn’t designed to hide or comprise a complete checklist of actions, tasks or tasks which are required of the worker.
PerfectServe, Inc. is an Equivalent Alternative Employer —–M/F/D/V.
