PerfectServe gives very best in KLAS property in 3 classes: scientific communications, scheduling, and affected person engagement answers. PerfectServe is featured in this 12 months’s Inc 5000 checklist, which profiles the fastest-growing non-public corporations in The united states. We have now observed an 88% enlargement price during the last 3 years and want robust crew contributors to assist us keep growing!
PerfectServe’s undertaking is to boost up pace to care through optimizing supplier schedules and dynamically routing messages to the best particular person on the proper time in any care environment; advancing affected person care and scientific workflows.
Through becoming a member of PerfectServe, you’ll have the original alternative to come back along us as we additional our imaginative and prescient of placing all of those answers in combination to offer optimum affected person results and sooner affected person care interventions. Through bettering pace to care and cross-continuum verbal exchange, we save lives, cut back duration of keep, decrease re-admissions, and convey pleasure again to caregivers.
We have now a fantastic portfolio of shoppers, with new ones spotting the worth of our answers and becoming a member of the PerfectServe circle of relatives on a daily basis.
PerfectServe supplies healthcare’s best complete and safe communications and collaboration platform. The corporate’s flagship resolution unites physicians, nurses and different care crew contributors around the healthcare continuum and facilitates well timed interplay between them.
With Dynamic Clever Routing®, PerfectServe routinely identifies and offers instant get entry to to the best care crew member, enabling efficient inhabitants well being control via communication-driven workflows.
Greater than 100,000 clinicians in organizations equivalent to Suggest Healthcare, Ascension Well being, Covenant Clinical Crew, Memorial Hermann, Memorial Care Well being Device, Orlando Well being, St Joseph Well being and WellStar Well being Device depend on PerfectServe to assist them pace time to remedy, advertise doctor alignment, make stronger the seek the advice of procedure, build up transition potency, supply nurses extra time for direct affected person care and cut back HIPAA compliance possibility.
Place Evaluate:
Our crew is these days best accepting applicants which might be positioned inside the U.S. presently.
We’re on the lookout for technical reinforce rockstars to sign up for our increasing corporate excited by making scientific communications and scheduling simpler, collaboration extra intuitive, well being methods higher, and communities more potent. Don’t fail to see this chance!
To reinforce PerfectServe’s endured enlargement, we’re searching for a variety of buyer reinforce execs to sign up for our reinforce crew. Open roles vary from entry-level consultants to skilled specialists. We have now paintings schedules for everybody throughout all hours of the day and night time.Â
In particular, consultants might be chargeable for supporting and delighting PerfectServe’s finish customers – physicians, nurses and device directors. They are going to reinforce basic person account control, end-user schooling, on-call agenda control, cellular and internet interface help, utility builds and revisions, and alertness troubleshooting.
Who You AreÂ
- Whilst we have now some M-F daylight schedules to be had, maximum schedules require our reinforce execs to paintings one weekend day. Talent to paintings some vacations could also be required
- Sturdy technical flair
- Superb written and verbal verbal exchange abilities
- Superb analytical and troubleshooting abilities
- Talent to paintings in a fast paced setting and effectively prioritize competing duties
- Top buyer empathy and remarkable customer support abilities
- Get admission to to high-speed web (>100 Mbps obtain speeds and >10 Mbps add speeds most popular)
What You’ll Be Doing (taken care of from the extra classic to extra improved paintings):
- Box incoming shopper communications by way of telephone, chat, and our on-line buyer portal
- Assist end-users administer their PerfectServe programs
- Teach finish customers on how very best to make use of PerfectServe’s telephone, cellular, and internet programs
- Personal basic-to-advanced troubleshooting efforts associated with message supply and/or message content material problems; establish root reason(s) and make the fitting configuration adjustments to get to the bottom of the problem
- Seek the advice of, design, configure, and deploy customized programs leveraging very best practices to satisfy workflow wishes of PerfectServe’s finish customers
- Construct and revise new person accounts in response to established requirements and very best practices
- Paintings with end-users and health center IT body of workers to troubleshoot cellular and internet connectivity problems
- Collaborate with different PerfectServe groups, together with buyer luck, integration, and technical groups, on escalated technical problems
This place calls for interplay with folks and generation whilst both status or sitting. To very best carrier our shoppers at the telephone, face-to-face, or at the laptop, all reinforce staff will have to be capable of keep in touch without or with cheap lodging.
Whilst appearing the tasks of this process, the worker will have to be ready to sit down for prolonged classes of time (place is number one sedentary), will have to have acute listening to skill, will have to be capable of talk English and will have to be able to carry out repetitive hand motions.
PerfectServe is dedicated to compliance with its duties below all acceptable state and federal regulations prohibiting employment discrimination. In line with this dedication, it makes an attempt to slightly accommodate candidates and staff according to the necessities of the incapacity discrimination regulations. It additionally invitations people with disabilities to take part in a excellent religion, interactive procedure to spot cheap lodging that may be made with out enforcing undue hardship.
This place description isn’t designed to hide or comprise a complete list of actions, tasks or duties which might be required of the worker.
PerfectServe, Inc. is an Equivalent Alternative Employer —–M/F/D/V.
