That is an hourly place running the hours of eleven:00 am-8:00 pm CST or 12:00 pm-9:00 pm CST
Procore is searching for an ERP Integration Make stronger Specialist (ISS) to lend a hand with our monetary ERP integrations with one of the business’s most sensible building accounting answers. Use your drawback fixing abilities to diagnose and unravel customer-reported problems, running in partnership with consumers, different inside reinforce groups and builders.
Being impartial but collaborative, ingenious, analytical, and empathetic are all issues we’re searching for in our subsequent staff member. If that sounds such as you, we’d love to listen to from you!
This place will report back to the Supervisor, ERP Make stronger and give you the chance to be primarily based in our Austin, TX, Willmar, MN, Portland, OR, or Carpinteria, CA places of work or Faraway within the Continental U.S. We’re searching for anyone to enroll in us straight away.
So as to achieve success on this function, the next are required:
– Make stronger at least two primary monetary generation platform integrations throughout the first 6-9 months in function is needed.
– Entire a complete and detailed coaching program to be told the tasks and obligations of the function, in addition to Procore’s common onboarding and orientation curriculum.
-Effectively entire coaching, with talent to paintings independently inside of 12 weeks, and talent to tackle a complete caseload, as assigned.
Development financials wisdom:
– Perceive the stages of building financials, the contract procedure, and key stakeholders.
– Be informed and perceive Procore and monetary integrations and the way the 2 will keep up a correspondence with every different.
Monetary Integration wisdom:
– Perceive the ERP machine and the way it integrates with Procore. Operating wisdom of ways every ERP Integration works and how one can information the customer throughout the device to troubleshoot and unravel problems for no less than one of the crucial supported integrations indexed underneath.
– Sage 300, Sage 100, Sage Intacct, Quickbooks, Spectrum, Vista, Yardi- Mission financials, Yardi- Portfolio financials, Acumatica, MRI- Mission financials, MRI- Portfolio financials, Nexus, JDE, SFTP/ETL, CMiC
Technical wisdom:
– Skill to effectively make the most of and cross-train colleagues on required generation, Procore and integration spouse equipment and information control techniques, indexed underneath:
– Procore, Microservice(s), Boomi, Ryvit, Intuit internet connector, Hh2, LastPass, Home windows Server, Salesforce, Procore SU equipment, Calabrio, SumoLogic, StarFire, Oncehub, Zoom, Guru, Slack and JIRA.
Keep in touch successfully with shoppers & inside stakeholders:
– Will have to have the ability to keep up a correspondence successfully and successfully throughout quite a lot of mediums together with chat, e mail, and speak to with each exterior shoppers and inside groups.
– Will have to have proactive and efficient communique abilities to have interaction shoppers and direct them to highest answers.
– Reply to consumer requests promptly by means of telephone, chat or e mail, and coordinate conferences as wanted using Oncehub.
– Relay data accurately from integration companions and/ or Procore construction groups to the client.
– Teach consumers on highest practices for navigating via Procore and its ERP machine with a view to optimize the combination.
– Collaborate with exterior and inside stakeholders throughout more than one departments for troubleshooting, escalations, department-wide projects and drawback solution.
– Skill to paintings independently to your paintings atmosphere, together with far off running, and handle efficient communique with management, coaching staff and friends.
Productiveness, High quality & Buyer Delight
– Skill to Entire instances to technical requirements and handle metrics and competencies as indexed underneath:
-Reach prime visitor delight effects via well timed responses to consumers and speaking standing updates steadily.
– Shut or entire instances per month as required to handle or exceed productiveness necessities.
– Agenda adherence – attendance and adherence to assigned day by day schedules are essential luck components and required.
– Correct and well timed documentation of case and log notes.
– Promptly shut instances and decrease backlog.
– Effectively self-manage complete caseload and consumer interactions in LIVE queue atmosphere (chats, telephone calls, emails and
– OnceHub/ZOOM (scheduling device).
What you’ll do:
● The ISS is liable for all communications, standing updates and documentation for assigned instances. That is executed by means of telephone, chats, e mail and, Zoom, in a are living queue atmosphere.
● Unravel advanced technical problems for Procore’s ERP Integrations.
● Agenda outbound calls to unravel technical problems with shoppers, Procore Admin, and IT groups.
● Troubleshoot integration technical problems within the visitor’s Home windows atmosphere or in Procore’s inside microservices. Determine problems and make sure environment friendly drawback solution.
● Independently personal and handle a constant caseload, as assigned.
● As a visitor suggest, the ISS works with different inside Procore groups to search out answers for our consumers. This contains, however isn’t restricted to:
● Logging product defects to construction and logging enhancement requests to product control.
● Instructing consumers on highest practices for navigation via Procore and their ERP machine with a view to optimize the combination.
● Record and publish carrier problems or escalations by means of a carrier control monitoring generation equivalent to JIRA tickets.
What we’re searching for:
● Robust Drawback fixing/analytical abilities, enjoys running with main points and numbers & technical troubleshooting abilities.
● Robust visitor reinforce and consumer relation abilities, visitor centered.
● Demonstrates robust drawback fixing abilities and talent to unravel advanced technical problems, essentially in a SaaS atmosphere.
● Efficient communique (verbal and written) consistency and reliability.
● Skill to facilitate problems with Construction and Make stronger.
● Skill to prioritize duties and execute on solution. Required Talents, Enjoy & Schooling:
● 2+ years’ in a technical reinforce, customer-facing function
● Bachelor’s level or identical paintings enjoy
● Enjoy with a ticketing machine (Zendesk, Provider Cloud, Table, and so on.)
● Enjoy with incident control (e.g. outages) and visitor communique
● Enjoy configuring permissions and products and services on Home windows servers
● Wisdom of accounting programs equivalent to Sage 300 CRE, Quickbooks, Standpoint Spectrum, Standpoint Vista, Sage 100 Contractor is fascinating
● Aware of Postman/API platforms, JSON, and fundamental SQL queries is fascinating
● Aware of the stages of the development lifecycle, together with Monetary
accounting practices and challenge
