LocalizeĀ is searching for a proactive and enthusiastic Buyer Good fortune Supervisor to enroll in our rising, US-based faraway crew. Our corporate has product-market are compatible (600+ shoppers) and is now having a look to scale our visitor good fortune and expansion efforts. This chance is best for an entrepreneurial minded person who has enjoy operating in B2B SaaS visitor account control and growth and is to be had to paintings all through ET or CT trade hours. If in case you have a real passion in B2B device know-how and need to be at the entrance strains of a rising SaaS corporate, please follow.
As a Buyer Good fortune Supervisor, you are going to take possession of shopper retention and growth; new visitor onboarding and product adoption; tracking and reporting on visitor well being metrics; and proactively construct visitor relationships to maximise account expansion/growth.
Tasks:
- Construct and nurture long-term visitor relationships and partnerships to make sure visitor delight and good fortune.
- Spouse with shoppers to make sure a hit adoption and determine alternatives for upsell and growth.
- Be answerable for key efficiency metrics together with renewal, churn, retention, and LTV.
- Habits common test ins and trade opinions with key accounts to outline trade goals and increase a strategic trail for long-term good fortune.
- Help in our gross sales procedure performing as a product and procedure professional. Ā Supply custom designed demonstrations of the product and reply to technical inquiries to lend a hand shut undertaking potentialities.
- Paintings intently with key accounts to increase their localization technique and maximize the worth they obtain from our services.
- Proactively track and assess visitor account well being and determine proactive movements and proposals in keeping with the effects.
- Make the most of our CRM to log visitor calls and actions, organize and assign duties, and replace strategic/aggressive account data.
- Lead technical implementations for our undertaking shoppers making sure they onboard effectively and completely leverage the Localize platform to ship trade cost and ROI
- Act as voice of the buyer for characteristic requests and different product enhancements.
- Keep in touch new characteristic releases to shoppers to extend adoption.
- Document weekly on Buyer Good fortune efficiency metrics; determine spaces of shock and alternatives for development.
- Habits visitor case research, competitor research, and different trade intelligence analysis to improve trade expansion goals.
Revel in and {Qualifications}:
- 3+ years enjoy in Buyer Good fortune or Account Control with a fancy B2B SaaS know-how product servicing with high-value visitor accounts.
- Cast wisdom of virtual & technology-based industries and a powerful figuring out of device know-how and terminology, together with HTML, CSS, and JavaScript. Crowning glory of a developer bootcamp is a plus.
- Earlier enjoy in technical B2B gross sales or Gross sales Engineering is a plus
- Revel in with consultative and answer promoting inside a technical SaaS product
- Relaxed and efficient at upselling, cross-selling, and increasing current visitor accounts.
- Extremely personable and tasty customer-facing character
- Polished {and professional} conversation abilities, each written and verbal. Relaxed presenting and speaking on the C-Suite degree.
- Demonstrated visitor good fortune and relationship-building ability set. Relaxed managing tricky conversations with key contacts to spot mutually advisable results.
- Self-directed, motivated, and adaptable. Can also be counted directly to prioritize workload and perform tasks with minimum supervision or oversight.
This place is best open to candidates who are living in and are eligible to paintings in the USA.
About Localize:
The Localize platform is utilized by 600+ corporations to automate the interpretation in their internet and cellular packages and convey their merchandise & services and products to new markets at report pace. We lend a hand corporations likeĀ AhrefsĀ to translate their web site,Ā NYU Langone Well beingĀ to translate their pressing care scheduling web page, and theĀ College of Nebraska at KearneyĀ to translate their global admissions web page. To peer our product in motion, click on any of the ones hyperlinks and use the web siteās language switcher to change from English to every other language.
Localize works via offering a code snippet (very similar to the Google Analytics JavaScript snippet) that our shoppers upload to their web site/internet app. The Localize snippet pulls in content material from the web page into the Localize dashboard the place our shoppers log in so as to add translations and organize their content material. Localize robotically deploys the ones translations to the buyerās manufacturing website.
We’re a crew of 20 other people operating totally faraway. We provide aggressive pay and a complete advantages bundle.
To use:
Together with your resume, ship us a canopy letter that showcases your character and tells us why we will have to rent you. Earlier enjoy operating in a faraway place is a should.
