Firstbase.io is hiring a Head of Buyer Enjoy that flourishes within the surprising and delights of rigidity or power, the place decision-making, training, speaking, and organizing are the most important components to have as a pacesetter with possession over the Firstbase buyer founder’s revel in. As a player-coach, the Head of Buyer Enjoy will ceaselessly collaborate with advertising, partnerships, and product to make sure the buyer is all the time our North Celebrity.
What’s Firstbase.io?
Firstbase is construction an all-in-one Corporate OS to lend a hand outline how founders around the globe release, organize and develop their companies.
Greater than 10000 founders from over 100 international locations have used our incorporation product, Firstbase Get started, to release their startup. For plenty of founders, “firstbase.io” has grow to be what they kind into their deal with bars once they take into accounts incorporating a trade.
We’re subsidized via Y Combinator & our group, traders, and advisors come with folks from Apple, Gusto, Carta, Sensible, Plaid, and lots of different nice firms.
Why you must sign up for
Firstbase is a lot more than simply incorporation. Our group is devoted to construction merchandise & fixing one of the startups’ toughest issues, with a selected center of attention in:
- Democratizing get admission to to monetary infrastructure
- Automating duties each founder faces when operating a trade
- Making equipment and assets extra out there to everybody, all over the place
- Development built-in answers for founders and taking out friction
- Handing over alternatives to historically lost sight of founders and corporations
- Democratizing get admission to to wisdom
Sign up for us on a venture to lend a hand extra firms be triumphant!
Who’re we in search of?
We’re in search of risk-takers with various revel in in a position to supply fearless comments.
You’re going to have the next tasks
- Increase and execute buyer revel in methods that power a hit onboarding, adoption, retention, price advent and delight of our consumers
- Increase, put in force, and personal operational processes and easiest practices to make sure top ranges of purchaser delight
- Collaborate with the product group to persuade the product roadmap in accordance with buyer comments and marketplace traits
- Lead a group of industrial operations coordinators and make sure they’re aligned with buyer luck targets and targets
- Measure and analyze buyer revel in metrics to spot alternatives for development the usage of equipment reminiscent of Looker or Metabase
You must meet the next necessities
- Minimal of five years of revel in in buyer revel in control or a similar box.
- Enjoy managing a faraway group and robust faraway management abilities.
- Robust analytical abilities and revel in running with CX platforms and analytics.
- Confirmed monitor file of managing huge volumes of purchaser provider tickets.
- Superb verbal exchange and interpersonal abilities. Empathy and persistence are a will have to.
- Robust problem-solving abilities and skill to spot alternatives for procedure development.
- Enjoy running in a fast moving, dynamic surroundings.
Some perks you could experience
- Aggressive wage and fairness: We lean on one of the easiest marketplace information to make certain that we provide probably the most aggressive reimbursement.
- Hybrid paintings surroundings: We paintings each remotely & from our workplaces in New York Town in São Paulo – optimizing for collaboration whilst offering flexibility to group participants.
- 21 days of PTO + birthday off: We provide flexibility to permit folks to calm down and recharge each time they want it.
- Construct your preferrred paintings setup: We remember that how you’re employed is very vital, so we offer a stipend to set your self up for luck right here at Firstbase.
- Well being advantages: Firstbase gives medical insurance reimbursements to each US and global staff.
- Studying and construction: We offer a stipend along with assets to lend a hand folks develop and expand of their careers.
- Superb annual bonus: Each and every group at Firstbase has an advantage construction that typically accounts for 10% of OTE.
In the event you suppose you’re unqualified or don’t meet the entire necessities for this function, we inspire you to nonetheless observe. We have a good time various applicants, adjoining reviews, and easily put, excellent individuals who need to construct good things. If that’s you, then we’d love to fulfill.
