Each day, tens of hundreds of thousands of other people and 50,000 skilled groups depend on Grammarly’s AI-enabled communique help to lend a hand them keep up a correspondence expectantly and reach their objectives. Our workforce contributors have the autonomy to tackle thrilling demanding situations in pursuit of our challenge to support lives by way of bettering communique. In combination, we’re development on greater than a decade of secure expansion and profitability. We’re defining the communique help class for people, enterprises, and builders with adapted provider choices: Grammarly Top rate, Grammarly Industry, Grammarly for Schooling, and Grammarly for Builders. All of this starts with our workforce participating in an inclusive, values-driven, and learning-oriented setting.
To reach our formidable objectives, we’re on the lookout for a Buyer Toughen Specialist to enroll in our Buyer Toughen workforce and supply well timed, empathetic lend a hand that assists in keeping the buyer’s wishes at the vanguard of each interplay. This position comprises help in making plans, set up, coaching, troubleshooting, upkeep, upgrading, and disposal of a product. The Buyer Toughen Specialist will probably be chargeable for keeping up certain buyer family members and delight by way of offering provider by the use of e mail (helpdesk) and dealing with the remainder of the Grammarly groups.
Your affect
Our Buyer Toughen workforce supplies well timed, empathetic lend a hand that assists in keeping the buyer’s wishes at the vanguard of each interplay. This position comprises help in product-related problems, together with making plans, set up, coaching, troubleshooting, upkeep, upgrading, and offboarding.
We’re on the lookout for a extremely motivated, goal-oriented particular person to enroll in our workforce. This particular person will probably be chargeable for keeping up certain buyer family members and delight by way of offering provider by the use of e mail (helpdesk) and dealing with the remainder of the Grammarly groups. You’re going to have an instantaneous affect on bettering Grammarly’s product choices and refining Buyer Toughen answers.
- Throughout the first 30 days, you’re going to get accustomed to the product, improve gear, workflows, and all consumer interplay sorts.
- Via month 3, you’re going to autonomously troubleshoot quite a lot of low- and medium- complexity instances.
- Via month six, you’re going to give a contribution to the workforce’s OKRs by way of demonstrating top requirements in velocity and high quality of fixing all consumer interplay sorts.
- Via the top of yr one, you’re going to lend a hand spice up workforce potency by way of bettering customer support procedures, insurance policies, and requirements.
We’re on the lookout for any person who
- Embodies our EAGER values—is moral, adaptable, gritty, empathetic, and noteworthy.
- Is in a position to collaborate in particular person 2 weeks according to quarter, touring if vital to the hub the place the workforce is based totally. Please be aware that our Kyiv hub is these days closed, and we are hoping the time comes quickly when our workforce can meet once more there.
- Wakes up within the morning in need of to supply outstanding provider enjoy.
- Has very good written and spoken English.
- Is a superb communicator with robust important pondering and problem-solving abilities.
- Has robust studying comprehension and a spotlight to element.
- Has customer support enjoy and familiarity with gear like Zendesk, JIRA, and so forth. (This isn’t required however is a plus!)
- Has a background in trade or humanities.
Toughen for you, professionally and individually
- Skilled expansion:Â We imagine that autonomy and believe are key to empowering our workforce contributors to do their very best, maximum cutting edge paintings in some way that aligns with their pursuits, abilities, and well-being. We additionally improve skilled construction and development with coaching, training, and common comments.
- A hooked up workforce: Grammarly builds a product that is helping other people attach, and we practice this mindset to our personal workforce. Our remote-first hybrid fashion allows a extremely collaborative tradition supported by way of our EAGER (moral, adaptable, gritty, empathetic, and noteworthy) values. We paintings to foster belonging amongst workforce contributors in quite a lot of tactics. This comprises our worker useful resource teams, Grammarly Circles, which advertise connection amongst the ones with shared identities together with BIPOC and LGBTQIA+ workforce contributors, girls, and fogeys. We additionally have a good time our colleagues and accomplishments with international, native, and team-specific techniques.
- Complete advantages: Grammarly provides all workforce contributors aggressive pay together with a advantages bundle encompassing existence care (together with psychological well being care and chance advantages) and plentiful and outlined day without work. We additionally be offering improve to arrange a house place of job, wellness and puppy care stipends, studying and construction alternatives, and extra. Observe that advantages would possibly range by way of location.
We inspire you to use
At Grammarly, we price our variations, and we inspire all—particularly the ones whose identities are historically underrepresented in tech organizations—to use. Grammarly is an equivalent alternative corporate. We don’t discriminate at the foundation of race, faith, colour, gender expression or id, sexual orientation, nationwide beginning, citizenship, age, marital standing, veteran standing, incapacity standing, legal prosecution, judgment in a legal case, or some other feature secure by way of legislation.
